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Trouble shooting guide
Symptom
Your clock radio does not
turn on.
No sound
Bad FM reception
Bad DAB reception
No playback from a USB
drive or microSD card
A Bluetooth* connection
with another device
cannot be established.
No sound when playing
from Bluetooth
connected device
The phone placed on the
wireless charging pad is
not charging.
Possible cause
You have not plugged in your
device
The electrical outlet is not
supplied with electricity.
The volume is set to the
minimum
The antenna is not fully
extended.
There is interference from
nearby electrical devices
(microwave oven, TV, etc.)
The antenna is not fully
extended
Your area is not covered by DAB.
The audio format is not
supported by your clock radio
Your Bluetooth* playback device
is not in pairing mode.
Solution
Plug the device's AC adapter into an electrical
outlet.
Plug another device into the same electrical
outlet to perform a cross test
Adjust the volume by pressing the volume
button.
Fully extend the antenna.
Move your clock radio further away from
possible sources of interference.
Fully extend the antenna.
Check the DAB coverage in your area.
Ensure that your audio has been correctly
saved in the removable medium in MP3
format.
Ensure that the USB drive or microSD card is
correctly connected to or inserted into the USB
port or the microSD card slot on the back of
your clock radio.
Consult the user manual for your Bluetooth*
playback device and try again.
Make sure your clock radio and your
Bluetooth* playback device are less than 8
metres apart and no walls or other electronic
devices are blocking or interfering with the
Bluetooth* transmission.
Turn up the volume from the clock and the
Bluetooth device.
- Ensure your clock radio is powered by the AC
adapter.
- Make sure your phone is Qi* enabled
(equipped with the Qi* wireless charging
technology).
- Remove the case/protective cover from your
phone.
- Restart your phone.
- Ensure you have enabled wireless charging in
your phone settings, if this option is there.
- Update your phone's system software.
- Contact your phone's manufacturer for
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