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After-Sales / Service
12 AFTER-SALES / SERVICE
In the event of questions of warranty, repair or spare parts, please contact your nearest AL-KO Service
Centre.
These can be found on the Internet at:
www.al-ko.com/service-contacts
13 HELP IN CASE OF MALFUNCTION
CAUTION!
Risk of injury
Sharp-edged and moving appliance parts can lead to injury.
■
Always wear protective gloves during maintenance, care and cleaning work.
Malfunction
Appliance does not blow.
Engine does not run.
Motor keeps cutting out.
Motor cuts out.
Rechargeable battery operat-
ing time is significantly short-
er.
Rechargeable battery cannot
be charged.
442451_a
Cause
Attachment blocked.
Intake grille blocked.
Rechargeable battery is flat.
Rechargeable battery miss-
ing or rechargeable battery
not seated correctly.
Rechargeable battery is too
cold or too hot.
The On/Off switch is not set
to "Off" and the rechargeable
battery has been removed.
Air speed regulator is defec-
tive.
Motor protection switch has
tripped.
Ventilation slots soiled.
Rechargeable battery dis-
charged because it has not
been used for some time.
The service life of the re-
chargeable battery has ex-
pired.
Rechargeable battery con-
tacts are dirty.
Rechargeable battery or
charging unit is defective.
Rechargeable battery is too
hot.
Remedy
Clean the attachment.
Clean the intake grille.
Charge the rechargeable battery.
Insert the rechargeable battery cor-
rectly.
Warm up the rechargeable battery
slightly or allow it to cool down.
Set the On/Off switch to "Off" and wait
for 3 seconds. Then switch on the ma-
chine.
Contact an AL-KO service centre.
Wait until the motor protection switch
switches the machine back on.
Clean the equipment.
Charge the rechargeable battery.
Replace the rechargeable battery.
Only use genuine accessories from
the manufacturer.
Contact an AL-KO service centre.
Order spare parts. Contact an AL-KO
service centre.
Allow the battery to cool down.
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