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16. TROUBLESHOOTING
Error code
"Acoustic signal upon
ignition. No error code
displayed"
ER03
ER21
E2
E3
E6
E8
E4-E5-E7-E9-ER20-
ER22-ER31-ER36-ER42-
ER47-EA-EH
17. MAINTENANCE -
REPAIR AND
CONFORMITY
• Make sure that maintenance on elec-
trical components is only carried out
by the manufacturer or by the service
technicians.
• Make sure that damaged cables are
only replaced by the manufacturer or
by the service technicians.
When contacting the service depart-
ment, please provide the following in-
formation:
• Type of fault
• Device model (Art./Cod.)
• Serial number (S.N.)
This information can be found on the
identification plate. The identification
30
Description
Possible causes of the error
The hood com-
LIN cable damaged or badly con-
mand does not
nected to the hood electronic board
work
Hob switches off
Continuous key activation detected.
after 10 sec.
Water or pan placed on the control
panel.
Hob
switches
The internal temperature of elec-
off.
tronic parts is too high.
Corresponding
Empty or unsuitable pan.
cooking
area
Pan or ceramic glass surface tem-
switches off.
perature too high.
Electronic component temperature
too high.
Corresponding
Unsuitable pan.
cooking
area
The pan is losing its magnetic prop-
switches off.
erties and may damage the induc-
tion hob.
Hob does not
Power supply voltage and/or fre-
switch on.
quency is out of range.
Cooking
areas
Fan fault.
are turned off.
Fan blocked by dust or fibres.
Disconnect the hob from the power supply.
Wait a few seconds, then reconnect the hob to the power supply.
If the problem persists, call the After Sales Service and specify the error code that appears on the
display.
Solution
Please check the connection. If the error
persists, please contact After Sales Service
Remove water or pan from the ceramic
glass surface and control panel.
Let the hob cool down.
Please check if the hob has sufficient ventil-
ation.
If the error persists, please contact the
After-Sales Service.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
Use a suitable pan.
The error is automatically cancelled after 8
seconds and the cooking area can be used
again.
If any other errors occur, the pan must be
changed.
If the error persists, please contact the
After-Sales Service.
Check mains voltage and/or frequency.
If necessary, contact the After-Sales Ser-
vice.
Clean and remove foreign bodies from the
fan.
If the error persists, please contact the
After-Sales Service.
plate is affixed to the bottom of the
device.
Information on the product pursuant
to EU regulation no. 66/2014
Reference standards:
EN/IEC 60350-2
EN/IEC 50564
This appliance has been designed,
manufactured and sold in compliance
with the EEC directives.
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