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Beschikbare talen
Beschikbare talen
Large domestic appliances
1.
Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the
https://www.inventum.eu/service-aanvraag
form at
the store where you bought the device. The telephone number of the costumer service department can be
https://www.inventum.eu
found at
2.
In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a
service engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs,
there and then. The Inventum customer service department can also decide to have the device exchanged.
3.
If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of
purchase, Inventum will not charge any costs for the exchange, call-out or for parts and labour.
4.
If you registered the product as described before at
subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase,
the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event
of a repair or exchange of the device, you only pay the costs of exchange. The current costs of exchange are
https://www.inventum.eu/omruilkosten
listed at
does not apply.
5.
When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order
to make an appointment. When the report is made in a weekend or during a public holiday, this will be the next
working day.
6.
If you report a breakdown or fault via the form at
informed of the progress via mobile messages and e-mail.
7.
The warranty period starts from the date the product is bought.
8.
In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year
warranty certificate.
9.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Breakdowns or faults outside the warranty period
1.
Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the
costumer services department via the form at
costumer services department.
2.
The costumer services department may ask you to send the product for inspection or repair. The costs of
dispatch will be at your expense.
3.
The inspection to establish whether repair is possible involves a charge. You need to grant your permission for
this, in advance.
4.
In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that
case, you will be charged the call-out costs, as well as parts and labour.
5.
In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a
service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN
payment.
Warranty exclusions
1.
The following is excluded from the aforesaid warranties:
•
normal wear and tear;
•
improper use or misuse;
•
insufficient maintenance;
•
failure to comply with the operating and maintenance instructions;
•
unprofessional installation or repairs by third parties or the customer himself;
•
non-original parts used by the customer;
•
use for commercial or business purposes;
•
removal of the serial number and/or rating label.
2.
In addition, the warranty does not apply to normal consumer goods, such as:
•
dough hooks, baking tins, (carbon) filters, etc.;
•
batteries, bulbs, carbon filters, fat filters, etc.;
•
external connection cables;
, by calling the Inventum costumer service department or in
.
https://www.inventum.eu/garantie-registratie
. If you did not register the product, the 3-year extended warranty
https://www.inventum.eu/service-aanvraag
https://www.inventum.eu/service-aanvraag
and you
, you will be kept
or by calling the
•
17
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