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Trouble Shooting
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Description
Washing machine
cannot start up
Door can't be
opened
Water leakage
Detergent residues
in the box
Indicator or display
does not light
Abnormal noise
Description
Note!
•
After the check, activate the appliance. If the problem occurs
shows other alarm codes
KOBLENZ 9914 WA
Reason
Door is not closed properly
Washer's safety
protection design is working
The connection between inlet
pipe or outlet hose is not tight
Detergent is dampened
or agglomerated
Disconnect the power
PC board or harness has
connection problem
Reason
Door is not closed properly
Water injecting
problem while
washing
Overtime water draining
Water overflow
Others
again, contact the service.
Solution
Restart after the door is closed
Check if the clothes is stuck
Disconnect the power, restart
the product
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the detergent
box
Check if the power is shut
down and the power plug is
connected correctly
Check if the fixing (bolts) have
been removed
Check
it's installed on a solid
and level floor
Solution
Restart after the door is closed
Check if the clothes is stuck
Check if the water pressure is
too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Restart the washer
Please try again first, call up
service line if there are still
troubles
EN 11/2018
or the display
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