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Troubleshooting
Problem
Cannot set up camera
The APP says "Failed
to con gure device
network"
The app says "
Failed to bind"
No picture / signal
Picture is not clear
No audio
Human detection
not working
Camera stuck
downwards
Phone is not
reading QR code
• Ensure your mobile device and the camera are within range of your
Wi-Fi router.
• Ensure the LED indicator on the camera is ashing green before
beginning setup.
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual
band, 2.4G/5G. Make sure you are connecting 2.4GHz only.
The camera is already connected to Wi-Fi, but the router is:
• Not connected to Internet
• Poor network status
• The Wi-Fi signal is not stable due to obstacles or electronic
interference
• Ensure the LED indicator on the camera is ashing steady green.
See 'LED Status' section for details if otherwise.
• Ensure the camera is properly connected to power using the
included USB power adapter.
• Try repositioning the camera, router, or both to improve signal
strength.
• Check the camera lens for dirt, dust, spider webs. Clean the lens with
a soft, clean cloth.
• Remove the vinyl cover on the camera lens.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.
• Ensure you have enabled "Human Detection" in the Device Settings
screen of the Imou LifeApp.
• Turn o Camera Shielding in Device Settings on the Imou Life app.
• Clean the camera lens of your Smartphone
• Ensure that there is enough light on the QR code
• Don't hold the QR code too close to the camera
Solution
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