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Troubleshooting
Problem
Cause
Battery not properly connected to
backpack.
Battery connected to backpack while
the switch was in the ON position.
Battery pack power depleted or
Backpack not
battery pack is damaged.
working
Battery pack shuts off due to
abnormally high motor temperature.
Time delay protection on switch.
Dust bag full.
Dust bag not installed correctly.
Hose not installed correctly.
Backpack
has no/poor
Blockages.
suction.
Filters blocked.
Weak battery.
Safe Disposal
Contact your local waste authority for information regarding available recycling and/or disposal options. Or
contact Pacvac by emailing support@pacvac.com or phone +61 8 9479 1444 for the latest information.
USA and Canada Only - In some jurisdictions Call2Recyle will accept up to 12Ah batteries. Recycling
your old batteries is free and easy with the Call2Recycle program. Call2Recycle is a product stewardship
program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. For more
information about the Call2Recycling program, or for more information about a local collection site visit
www.call2recycle.org/locator or call the Call2Recycle toll free number
1-800-822-8837
Europe Only - When replacing old appliances with new ones, please check if the retailer is legally obligated to
take back your old appliance for disposal.
Service Requirements
Our products are designed and built to be functional and durable. For information on use and maintenance
please read this Product & Training Manual thoroughly.
Should you require servicing contact your nearest Authorised Pacvac Service and Warranty Agent.
14
Solution
Check and re-connect battery. Machine must have
two batteries inserted to operate.
Turn the switch to OFF and switch back ON after 5
seconds.
Check the charge level by pressing the power
button. Check for damage. If no sign of damage
then charge the battery.
Turn machine off and ensure hose is unblocked.
Ensure dust bag is clean. After 30 minutes the
machine should be ready for use. If not, contact an
Authorised Service and Warranty Agent.
Turn the machine to the OFF position, leave for 5
seconds and then turn it back ON.
Remove, empty and clean dust bag.
Remove and empty dust bag making sure the
rubber edging is correctly fitted around the canister.
Reconnect hose and ensure it iscorrectly sealed.
Remove hose, wand and floor tools; remove any
blockages.
Replace / clean filter.
Check the charge level by pressing the power
button. Remove the batteries and charge.
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