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IV. BEFORE CALLING A SERVICE AGENT
1. If the temperature display window on the
operation panel indicates an error code or
something seems wrong with the unit, check
for possible causes according to the following
instructions. If the problem still exists,
immediately contact the supplying distributor.
2. When contacting a service company, let them
know the model name, serial number, date of
installation (see Warranty Card) and state of
the trouble.
3. Do not attempt to repair the unit yourself.
1. TROUBLES WITH ERROR CODES
INDICATION
When the temperature display window on the
operation panel flashes alternately between an error
code and the cabinet temperature, check the error
code and follow the instructions below.
1) If one of the following error codes is displayed,
immediately contact an authorized GRAM service
company.
Code
Problem
E3
Defrost time too long
E8, E9
Probe defective
EA, ED
Controller board defective
2) If one of the following error codes is displayed,
check and correct the condition of the unit
according to the following instructions:
Code
Problem and remedy
E1
Cabinet temperature too high.
(1) Door(s) left open. Close.
(2) Warm or hot foods inside. Take them
out.
(3) Ambient temperature too high. Avoid
installation near high heat producing
equipments or exposure to direct
sunlight.
E2
Cabinet temperature too low.
(1) Ambient temperature too low. Use in
the range from 5°C to 43°C.
(2) Frozen foods being defrosted. Error
code will disappear when defrosting
is completed.
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IMPORTANT
E4, E7 Condenser clogged or ambient
temperature too high.
(1) Air filter clogged. Clean.
(2) Ambient temperature too high. Avoid
installation near high heat producing
equipments or exposure to direct
sunlight.
E1, E2: Automatically resets when a proper cabinet
temperature is resumed.
E4, E7: After the above checks and corrections, turn
the power supply off and back on again.
If the error code still appears in the temperature
display window even after the above checks and
corrections, immediately contact an authorized
GRAM service company.
2. FAULTS WITHOUT ERROR CODE
INDICATION
1) Unit fails to operate:
(1) Unplugged.
(2) Power failure.
(3) Main power supply disconnected.
2) Poor cooling performance:
(1) Ambient temperature too high (above 43°C).
(2) Door(s) opened too often.
(3) Cabinet temperature setting too high.
(4) Cabinet over stocked restricting internal air flow.
(5) Air filter not clean.
(6) Door(s) left open.
(7) Warm or hot foods inside.
(8) Unit in defrost process. The cabinet temperature
may rise temporarily during defrost cycle but will
not affect the foods inside.
3) Condensation around door(s):
(1) Ambient humidity too high.
(2) Door(s) not closed tightly.
IMPORTANT
Thi s re frige rator/freezer is de si gn ed to
automatically evaporate defrost water in the
compressor compartment. But depending on
use conditions, some defrost water may be
left in the evaporating pan and run out of the
machine compartment bottom. If dripping onto
the floor is not allowed, use a pan or vat to
receive the defrost water.
4) Noise:
(1) Normal operating sounds from compressor,
Condenser fan motor or interior fan motor.
5) Frosting inside compartment:
(1) Ambient humidity too high.
(2) Door(s) opened too often.
6
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