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C
Useful information
• The drain hose is frozen� Plug in the appliance again� Select and start the "Spin" program
or press the "Start/Pause" button for at least 3 seconds, then restart the program of your
choice� If the problem occurs again,
contact the after-sales service (see the After-sales service section)�
C. Error code
The washing machine stops when the program is running� The display show the codes "F13",
"F14", "F24", other error codes ranging from "F04" to "F98" or "Unb"�
If the error code F13 is displayed
The door is not properly locked� Run the program for 20 seconds and unlock the washing
machine door (PTC) to verify that the door is properly closed� Open the door and close it again�
Once the error has been eliminated, press the "Start/Pause" button� If the error occurs again,
disconnect the power supply and contact the after-sales service�
If the error code "F14" is displayed
Door opening error�
Proceed as follows: Press the "Start/Pause" button� The washing machine will try to open the
door� The alarm will not switch off until the door is unlocked� Or, press the "On/Off" button
to restart the washing machine, in order to switch off the alarm�
If the error code F24 is displayed
The water level has reached the overflow level�
Remove it by pressing the "Start/Pause" button and resupply with water�
Select the program you want and restart the cycle� If the error occurs again, disconnect the
power supply and contact the after-sales service�
If the other error codes from "F04" to "F98" are displayed
The electronic module has a fault�
Press the "On/Off" button for 3 seconds to turn off the machine�
Once the error has been eliminated, press the "Start/Pause" button� If the error occurs again,
disconnect the power supply and contact the after-sales service�
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