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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The appliance
- The control knob for the temperature
does not cool
at all.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
- The power has failed.
The
- The temperature is not set correctly.
temperature
- The door is not closed properly.
in the
appliance is
too low/high.
- The temperature of the food is too
- Many products are stored at the
- The door has been opened too often.
Strange
- There is spoiled food in the
smell in the
appliance.
- The appliance is not clean.
- Food with a strong smell is present in
is wrong.
where the ambient temperature is
less than 10°C, such as a balcony,
garage or storage room.
high.
same time.
appliance.
the appliance.
SOLUTIONS
- Set the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is on. If
the lamp is off, there may be no voltage
on the socket. Have the socket repaired
by an electrician.
- Check the fuse and replace if necessary.
- Install the appliance in a protected
location where the ambient temperature
is higher than 10°C. If the appliance
is installed in a room with too low a
temperature, the internal cooling system
may not operate correctly.
- Try to open the door of the appliance
as little as possible to keep the food
safe and fresh for hours. If you know
about the power failure beforehand: Set
the thermostat button in the high mode
an hour in advance, so that the food is
frozen completely. (Do not add any other
food to freeze during this period!) Set the
temperature mode back to the original
setting in good time when the power
supply is restored.
- Set a higher/lower temperature.
- Find the cause of the door not closing
properly, remove or move possible
obstacles.
- Allow the food to cool to room
temperature before preserving.
- Preserve fewer products at the same time.
- Only open the door if necessary.
- Throw away spoiled food.
- Clean the appliance.
- Pack food with a strong smell.
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