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Troubleshooting
Problem
The machine does not
switch on.
The drip tray fills up
quickly.
The display
continuously shows the
"coffee pucks container
full" icon.
The machine requests
to empty the coffee
pucks container even if
it is not full.
The coffee pucks
container is too full
and the "coffee pucks
container full" icon, did
not display.
Impossible to remove
the brew group.
4219-465-02411 MAN. GAG. MAGENTA Plus EN-NL-PL Rev 03.indd 28
This chapter outlines the most common problems you may encounter while using
the machine. If you are unable to solve the problem using the information provided
below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or contact the
either the Customer Service Centre or the local distributors in your country.
Cause
The machine is not connected.
The on / off button was not
pressed and held down long
enough
It is a normal phenomenon. The
machine uses water to rinse the
internal circuit and the brew group.
Part of the water flows through the
internal system directly into the
drip tray.
The coffee pucks container has
been emptied when the machine
was off.
The coffee pucks container has
been placed back too quickly.
The machine has not reset the
counter last time the coffee pucks
container has been emptied.
The drip tray has been removed
without emptying the coffee
pucks container.
The brew group is not in the correct
position.
Solution
Check that the power cord has been inserted
correctly.
Keep the on / off button pressed for a few
seconds.
Empty the drip tray when the red mark appears
through the grid.
We recommend your placing a cup under the
dispensing spout to collect rinse water
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset. In this
case, the display shows the icon even if the
container is not full.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
counter will reset to zero.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
coffee grounds counter will reset to zero.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset.
When you remove the drip tray, also
empty the coffee pucks container
even if it contains only a few coffee
pucks. In this way the coffee grounds
counter will be reset to zero, re-starting
to correctly count the coffee pucks.
Close the service door. Switch the machine off
and then back on. Wait for the display to show
the ready message, then remove the brew
group.
19/04/2021 15:26:46
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